1. Introduction
Welcome to QuicLetter. These Terms of Service (“Terms”) govern your use of our online platform, powered by our proprietary software, FRANCINE. By accessing or using QuicLetter, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and Cookies Policy, which are integral components of these Terms.
2. Definitions and Interpretations
For the purposes of these Terms of Service, the following terms shall have the meanings ascribed to them below:
- “QuicLetter” - Refers to the online platform that provides a service for sending letters, powered by the software FRANCINE. It is the entity responsible for the operation and management of the mailing service.
- “FRANCINE” - Refers to the proprietary software developed and utilized by QuicLetter. FRANCINE functions as both the operational software and the mascot, designed to enhance and streamline the user experience for sending letters through the QuicLetter platform.
- “Customer” - Refers to an individual or entity who uses the QuicLetter service to send letters. The term encompasses any person who accesses or utilizes QuicLetter for the purpose of uploading, processing, and sending mail.
- “Consumer” - Synonymous with “Customer,” this term refers to the end user of the QuicLetter service. It indicates the individual who engages with the service to fulfill their mailing needs.
- “You” - Refers to the individual or entity accessing or using the QuicLetter service. It denotes the person who agrees to these Terms and interacts with the platform.
- “They / Them” - Used interchangeably with “You” to refer to the individual or entity using the QuicLetter service.
- “US” / “We” - Refers to QuicLetter, the entity providing the service. It denotes the company responsible for operating the QuicLetter platform and delivering the services outlined in these Terms.
- “Service” - Refers to the functionalities provided by QuicLetter, including but not limited to uploading and sending letters, selecting printing preferences, providing addresses, and completing transactions through FRANCINE.
- “Terms” - Refers to these Terms of Service, which govern your use of the QuicLetter platform and its associated services.
- “Privacy Policy” - Refers to the document that outlines how QuicLetter collects, uses, and protects personal information. It is a key component of these Terms and is available for review on the QuicLetter website.
- “Cookies Policy” - Refers to the document detailing the use of cookies and other tracking technologies on the QuicLetter platform. This policy explains how cookies are used to enhance user experience and is part of these Terms.
- “Order” - Refers to a single transaction or request made by a Customer through the QuicLetter platform to send a letter, including the submission of a PDF, selection of printing options, provision of recipient addresses, and payment.
- “Transaction” - Refers to the process of completing an Order, including payment and processing of the letter as specified by the Customer.
- “Platform” - Refers to the online environment operated by QuicLetter, including the website and any associated software or applications used to provide the Service.
- “Content” - Refers to the materials submitted by the Customer, including text, images, and documents, for the purpose of sending letters through the QuicLetter service.
- “Mail” / “Letter” - Refers specifically to letters, including statements, notes, holiday letters, and similar documents, as processed through the QuicLetter service. This term does not include other types of mail such as boxes, items, or certified mail. For the purposes of these Terms, “Mail” and “Letter” are used interchangeably to denote the basic letters sent through the QuicLetter platform.
3. Service Overview
FRANCINE acts as both the software platform and mascot for QuicLetter, meticulously designed to improve and streamline the user experience. As the software component, FRANCINE allows customers to seamlessly mail their uploaded letters directly from their computer. This process is facilitated through one-time transactions for each order, ensuring a straightforward and efficient mailing experience.
QuicLetter, utilizing FRANCINE, is an online platform specifically designed to facilitate the easy and efficient sending of letters. Through our service, you can:
- Upload a PDF document of your letter.
- Select printing preferences, including one-sided or two-sided printing, and color or black and white options.
- Provide recipient addresses for delivery.
- Complete transactions securely via our digital credit card payment system.
- Receive payment receipt via your provided email address, if desired. Email addresses are not saved in our system.
4. Eligibility
You must be at least 18 years old to use QuicLetter. By using our service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into and be bound by these Terms.
5. User Authentication and Cookies
You must be at least 18 years old to use QuicLetter, or under 18 with parental supervision. By using our service, you represent and guarantee that you meet this age requirement or have obtained the express consent and supervision of a parent or guardian.
If you are under the age of 18, your parent or guardian must agree to these Terms on your behalf and monitor your use of the service. By allowing a minor to use QuicLetter, parents or guardians accept full responsibility for the minor's actions and purchases made through the service. We do not retain any personal information from users, including minors.
6. Privacy Policy
QuicLetter (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services, including the FRANCINE software. By accessing or using QuicLetter, you agree to the terms of this Privacy Policy.
A. Information We Collect
We may collect the following types of information:
- Personal Information: Information you provide directly to us, such as your name, email address, payment information, and recipient addresses.
- Uploaded Content: Any letters or documents (e.g., statements, notes, holiday letters) that you upload to our platform.
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your experience, track usage patterns, and improve our services.
B. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To process and fulfill your orders, including printing and sending letters.
- Customer Support: To respond to inquiries, resolve issues, and provide assistance related to your use of QuicLetter.
- Payment Processing: To manage transactions and verify payment information.
- Service Improvement: To analyze usage patterns, improve our services, and enhance user experience.
- Communications: To send you updates, promotional materials, or other communications related to our services, if you have opted to receive them.
C. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform functions on our behalf, such as payment processing, email delivery, and customer support.
- Legal Requirements: When required by law or to comply with legal processes, regulations, or governmental requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transaction.
D. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance User Experience: To remember your preferences and provide a personalized experience.
- Analyze Usage: To track and analyze how our platform is used, allowing us to make improvements.
E. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. Despite these efforts, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
F. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
G. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to, correction, or deletion of your personal information.
- Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
- Cookies: You can manage cookie preferences through your browser settings.
H. Childrens Privacy
QuicLetter does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will take steps to delete it.
I. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. Your continued use of QuicLetter following any changes signifies your acceptance of the revised policy.
7. Payment and Transactions
All transactions on QuicLetter are processed through a secure digital credit card payment system. You are responsible for:
- Providing accurate payment information.
- Authorizing QuicLetter to process payments for services rendered.
All transactions are processed securely through third-party payment providers such as PayPal or credit card networks. We are not responsible for unauthorized transactions made by minors or adult users. Parents or guardians are solely responsible for supervising the minor's use of payment methods and for any purchases made. QuicLetter disclaims all liability for errors or issues arising from payment transactions.
8. Intellectual Property
All content, trademarks, and intellectual property related to QuicLetter and FRANCINE are the exclusive property of QuicLetter or its licensors. You may not use, reproduce, or distribute any intellectual property without prior written consent from QuicLetter. Failure to do so may result in legal action.
9. Termination and Suspension
QuicLetter reserves the right to:
- Suspend or terminate your access to our service at our discretion, including but not limited to situations involving violation of these Terms or disruption of service.
- Suspend access for routine maintenance, updates, or security purposes.
10. Limitation of Liability
QuicLetter is provided on an “as is” and “as available” basis. We make no warranties regarding the availability, reliability, or performance of our service. In no event shall QuicLetter be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the service.
11. Dispute Resolution
Any disputes arising from or related to these Terms or the use of QuicLetter shall be resolved through binding arbitration in Wichita, Kansas, USA, in accordance with the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Kansas, USA, without regard to its conflict of law principles. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Amendments to Terms
QuicLetter reserves the right to amend these Terms from time to time. The most recent version will be published on our website. Continued use of QuicLetter following any changes signifies your acceptance of the revised Terms.